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TERMS & CONDITIONS

Please read these terms carefully to ensure that you understand each provision.
 
Welcome to MAVIC BROTHERS website, owned and operated by "The Mavic Brothers" Ltd. ("Company", "We" or "Us"). This page explains the terms by which you may use our website, including the purchase of company products and our online and/or mobile services.
 
Use of our website
This is a contract between you and the company. You must read and agree these terms before using the company services. All users of this site agree that access to and use of this terms and conditions, please do not use this website. You may purchase the products only if you can form a binding contract with company, and only in compliance with these terms and all applicable local, state, national and international law, rules and regulations.
 
Proprietary rights
Except for your user content, the products, the service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics. Illustrations. Logo, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and user content belonging to other users (the "Company" content), and all intellectual property rights related thereto, and the exclusive property of company and its licensors. Except as explicitly provided herein, nothing in these terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any company content. Use of company content for any purchase not expressly permitted by these terms is strictly prohibited.
 
Third Party Websites
This site contains links to third party websites. These websites have not been prepared by and are not controlled by us. They are provided for your convenience only, and do not imply that we check, endorse, approve or agree with third party websites this site links to.

Coupons and Promotions
From time to time MAVIC BROTHERS and it associated companies offer customer the opportunity to redeem a coupon on purchases where a level of spend exceeds and agreed amount. In the case of such promotions customers are restricted to a single coupon use per transaction that meets the agreed spend level, multiple coupons from such marketing opportunities cannot be used in a single qualifying

Order payment and Shipping terms
We do not sell to minors (under 18 years of age).  MAVIC BROTHERS only sells to adults, who can purchase with a credit card or other permitted payment methods. If you are under 18, you should get a consent of a parent or legal guardian. You, or your parent/legal guardian (if you are a minor), must read this agreement prior to placing an order with MAVIC BROTHERS.

Placing an order
After placing an order, we will review the information you provided for validity by verifying your method of payment, billing, and/or shipping address. Orders may not be accepted for delivery to certain addresses and territories based upon your location. We may contact you if additional information is required to accept and process your order. Invalid order information may result in delay processing your order. For product purchases, your receipt of an order confirmation does not constitute company's acceptance of your order. Without prior notification, company maintains the right to limit the product order quantity and the right to refuse to sell products to any customer for any reason or no reason at all. The company may, but is not obligated to, investigate your order for violation of these terms, including  without limitation to verify your credit card information. The company may cancel you order in its sole discretion if company believes that you have violated the terms of this agreement . Company reserves the right mot to sell to re-seller, dealers or distributors. If your order is cancelled or refused, we will attempt to  notify you using the email address or phone number you have given us with the order. 
 
Payments
Payment for products purchased online is conducted through Wix or another third party payment processor. Payment may be subject to such payment processor. Payment may be subject to such payment processor's terms and conditions (Wix's terms and conditions can be found at https://www.Wix.Com/about/terms-of-use). . We will not complete the order until we get a proper authorization of your purchase. You represent and warrant that the payment and shipping information that your provide is accurate and that you have the right to purchase products using such payment using such payment information. We may offer you the ability to finance your purchase of products visa a third party provider. The company will use reasonable efforts to let  you know what taxes and charges apply to your purchase of products . However, we are not responsible if additional taxes or fees are assessed by your local government.

Pricing
All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax). All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

Delivery Policy

At MAVIC BROTHERS, we are committed to providing a seamless and efficient delivery experience for our customers in New Zealand. Our delivery policy outlines the terms and conditions governing the delivery of electric skateboards and related products purchased from our store. Please read this policy carefully to understand our procedures and any applicable charges.

Delivery Area:
We offer delivery services across all regions of New Zealand. However, please note that some remote areas may have limited or restricted delivery options. In such cases, we will inform you of any limitations during the ordering process.

Delivery Timeframes:
We strive to process and dispatch orders promptly to ensure timely delivery. The estimated delivery timeframes are as follows:
- Within urban areas: 1 to 3 business days (North Island), 3 to 5 business days (South Island).
- Rural areas or remote locations: 3 to 5 business days (North Island), 4 to 6 business days (South Island).
Please note that these timeframes are approximate and may be subject to unforeseen circumstances such as extreme weather conditions or logistical delays. We will make every effort to notify you in advance of any potential delays.


Delivery Methods and Charges:
- Standard Delivery:

For orders within urban/rural areas: Free of charge for electric skateboard orders. If accessories/parts are bought at the same time, these will be shipped free of charge.
For parts/accessories orders: $10 flat shipping fee.

Order Processing and Tracking:
Once your order has been placed successfully, our team will process it promptly. You will receive an order confirmation email containing details of your purchase and a unique tracking number to monitor the status of your delivery. You can use this tracking number on the courier's website to obtain real-time updates.


Delivery Partners:
We work with reputable courier companies to ensure reliable and secure delivery of your electric skateboard. Our delivery partners prioritize the safety of your products during transit. 


Delivery Address:
Please ensure that you provide accurate and complete delivery details during the checkout process. We will not be held responsible for any delays or delivery issues arising from incorrect or incomplete address information.


Receiving Your Order:
When your order arrives, please inspect the package for any signs of damage before accepting it from the courier. If you notice any damage, please inform the courier immediately and document it with photographs if possible. In such cases, please also contact our customer support team as soon as possible to initiate a resolution process.


Order Cancellation or Modification:
If you wish to cancel or modify your order after it has been placed, please contact our customer support team immediately. We will make every effort to accommodate your request, provided the order has not already been dispatched.


Returns and Refunds:
For information on returns, refunds, and warranty claims, please refer to our separate Return Policy. Our goal is to ensure your complete satisfaction, and we will work with you to resolve any issues that may arise.


Contact Information:
If you have any questions or concerns regarding our delivery policy or require assistance with your order, please don't hesitate to contact our customer support team. You can reach us via email at info@mavicbrothers.co.nz


Note: This delivery policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.
By placing an order with MAVIC BROTHERS, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this delivery policy.
 
Date of last update: July 8th 2023


Warranty Policy
At MAVIC BROTHERS we take pride in providing high-quality electric skateboards and stand behind the products we sell. Our warranty policy outlines the terms and conditions governing the warranty coverage for electric skateboards purchased from our store. Please read this policy carefully to understand your rights and obligations.

  1. Warranty Coverage: 12-month manufacturer's warranty that covers defect in workmanship and material. Details regarding the warranty period for each product can be found on the product listing or in the accompanying documentation.

  2. Warranty Exclusions: The warranty does not cover the following:

a. Normal wear and tear of the product, including but not limited to scratches, scuffs, dents, or cosmetic damages.
b. Damage caused by abuse, misuse, negligence or accident (e.g. Riding in wet conditions, dropping the board, modifying the board in any way, etc).
c. Defects cause by tampering or unauthorised alternations or repairsUnauthorised modifications or repairs performed by individuals or service providers not authorised by MAVIC BROTHERS.
d. Damage resulting from exposure to water, moisture, extreme temperatures, or other environmental factors not in accordance with the product's specifications. e. Damage caused by failure to follow the user manual, maintenance instructions, or warnings provided with the product.
f. Perishable items are not subject to warranty due to their deterioration through standard use, example: bearings, tubes, bushings, batteries, grip tape and pu wheels. These may require replacement over time.

  1. Warranty Claim Procedure: If you believe your electric skateboard is experiencing a manufacturing defect covered by the warranty, please follow these steps:

a. Contact our customer support team via email at info@mavicbrothers.co.nz. Provide your order details, a clear description of the issue, and any relevant supporting documentation, such as photographs or videos.
b. Our customer support team will guide you through the troubleshooting process to determine if the issue can be resolved without a warranty claim.
c. If a warranty claim is necessary, we may request that you return the product to us for inspection and evaluation. You will be responsible for packaging and shipping costs associated with returning the product. The warranty does not include damage from shipping in insufficient packaging. 

  1. Warranty Resolution: Once we receive the product, our technical team will evaluate it to determine if the issue is covered by the warranty. We will notify you of the resolution within a reasonable timeframe, which may vary depending on the complexity of the issue. The resolution options may include:

a. Repair: If the issue can be repaired, we will undertake the necessary repairs at no cost to you. In some cases, we may require additional time to source replacement parts or components.
b. Replacement: If the issue cannot be repaired, we will provide a replacement product of equal or comparable value.
c. Refund: If a replacement is not available or feasible, we may offer a refund for the purchase price of the electric skateboard.

  1. Limitations and Disclaimers: a. Our liability under the warranty is limited to the repair, replacement, or refund as outlined in this policy. We are not liable for any indirect, consequential, or incidental damages arising from the use of the electric skateboard or any warranty claims. b. The warranty is non-transferable and applicable only to the original purchaser of the product. c. Any repairs or modifications performed by unauthorised individuals or service providers will void the warranty.

  2. Contact Information: If you have any questions or need assistance regarding our warranty policy or a specific warranty claim, please contact our customer support team. You can reach us via email at info@mavicbrothers.co.nz


Note: This warranty policy is subject to change without prior notice. Please refer to the most recent version available on our website for the most up-to-date information.
By purchasing an electric skateboard from MAVIC BROTHERS, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this warranty policy.
Date of last update: July 8th 2023


Returns and Refund Policy

This Returns and Refund Policy applies to all purchases made online through our website www.mavicbrothers.co.nz.

14-day Return Policy (New Zealand ONLY)
While we're confident you'll love your new MAVIC BROTHERS Electric Skateboard, we understand that circumstances may change. For your peace of mind, we offer a 14-day return policy exclusive to New Zealand. To qualify for a return, the MAVIC BROTHERS skateboard must be purchased through our website and returned in as-new condition, including the original packaging. Boards used indoors on clean, smooth surfaces are acceptable; however, returns for boards in conditions other than as-new will not be accepted. Our team reserves the right to determine if the MAVIC BROTHERS eboard has been abused or damaged.

Steps and Conditions for Returning Your MAVIC BROTHERS eboard:

  1. Contact our Support team (info@mavicbrothers.co.nz) within 14 days of the delivery date to initiate the return process and receive authorization.

  2. Our Support team will provide you with the necessary return address details. Please note that shipping costs are the responsibility of the buyer.

  3. Pack the MAVIC BROTHERS eboard securely in its original packaging and mail it in a sturdy box to prevent damage during transit.

  4. Once our support team receives and assesses the board, a refund will be issued within 5 business days if all conditions are met. If the assessment approves a refund, 100% of the purchase price will be refunded, less shipping costs and handling fees. Refunds will be processed using the same payment method used for the initial transaction. Please be aware that any signs of use may void the return policy, and in such cases, the board will be returned at the buyer's expense or a partial refund will be issued.

  5. The board must reach Mavic Brothers within 21 days of the delivery date. Mavic Brothers is not liable for retrieving the board from you or any third-party shippers. You acknowledge and agree that failure to return the board within 14 days of the delivery date voids the refund eligibility.


If we are not notified of a refund intention within 14 days of the delivery date, or if the board is not received within 21 days of the delivery date, we regret that we cannot consider offering a refund.

Thank you for your understanding and adherence to our Returns and Refund Policy. If you have any questions or concerns, please don't hesitate to contact us.
 
These terms of trade are governed by and interpreted according to the laws of New Zealand.
 
Warnings!!!
 
Danger - every time you ride the Alpha Board you risk serious injury or even death from loss of control, collisions or even falls. You must read and understand all the instructions in the user manual before riding the board. Your board can lose brakes and power during your ride at any time due to a low battery on the skateboard or remote. If this happens, it is best to ride your board at a speed you are comfortable without power or brakes.
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Age - the board is not suitable for children under the age of 15. Riders between 15-18 must be supervised by an adult at all times. "The Mavic Brothers" will not be responsible for any falls, injuries or accidents the rider might have while riding the board.
 
Weight - 
Alpha 4.0: Although the board supports up to 120 kg, it will achieve max speed and range with a 65 kg rider.
Mavic One: Although the board supports up to 100 kg, it will achieve max speed and range with a 65 kg rider.
 
Protection - always wear a helmet when riding the alpha board. Additional protective equipment, such as elbow pads, knee pads and wrist guards are highly recommended. Always wear athletic shoes (lace-up shoes with rubber soles) and keep shoelaces tied and out of the way of the wheels and motor. Never ride barefoot or in sandals.
 
Misuse/abuse - do not drop or jump on the board. Do not ride on rough surfaces. Do not smash the board into hard objects. Although the product has been made to handle rigorous riding, it is still an electrical product and needs to be handled with care and respect. Our warranty does not cover any of the above. Do not ride the board if you are under the influence of drugs and alcohol.

Modifying the board: modifying the board and/or its parts/accessories in any way, tampering or unauthorised alternations or repair will void the warranty. 
 
Avoid riding on water - the board is water-resistant but not waterproof. The electronics, bearings, and other components may be damaged due to water and water damage is NOT covered by warranty. Riding in wet conditions is also very dangerous and may cause injury.
 
High speed - riding at a high speed or down hills is very dangerous. Only ride at a speed that will allow you to foot brake in case of an emergency or malfunction.
 
Charging the battery – check the charger regularly, looking for any damage to the cord, plug enclosure ad other parts. In the event of such damage, the product must not be charged until the charger has been repaired or replaced. Use only with the recommended charger. Use caution when charging. The charger should be operated by an adult. Do not operate chargers near flammable materials. Unplug the charger and disconnect from the product when not in use. Always disconnect from the charger prior to wiping down and cleaning your product with a damp cloth.
 
Road rules – only ride in designated areas. Respect pedestrians. Always obey and check the local road rules in your area.
 
 

RETURN AND REFUND
SHIPPING DELAYS
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