LOGO
0

FREQUENTLY

ASKED 

QUESTIONS

PRODUCT

  1. WHAT IS THE MAXIMUM RANGE?
    MAXIMUM RANGE MAY VARY TO HILLS, WINDS, WEATHER AND RIDER'S WEIGHT. WE FEEL COMFORTABLE SAYING YOU WILL BE ABLE TO RIDE IT FOR 18 KM (STANDARD BATTERY) OR 32 KM (EXTENDED RANGE BATTERY), ESTIMATED RANGE, BASED ON A TOTAL LOAD OF 70 KG, ON A SMOOTH, FLAT SURFACE WITH NO WIND.

     

  2. WHAT IS THE MAXIMUM RECOMMENDED RIDER WEIGHT?
    WE RECOMMEND THE "ALPHA BOARD" TO RIDERS WHO WEIGH UP TO 100KG. BUT IT WORKS WELL UP TO 120KG.
       

  3. WHAT IS THE MAXIMUM SPEED?
    "ALPHA BOARD 3.0" HAS 4 DIFFERENT SPEED MODES:

    1. BEGINNER - MAX 15 KM/H,

    2. ECO - MAX 25 KM/H,

    3. PRO - MAX 45 KM/H - NOTE: PRO MODE TOP SPEED WILL VARY DEPENDING ON THE MODEL YOU HAVE. 

    4. EXPERT - MAX 45 KM/H.

PLEASE NOTE THAT MAX SPEED WILL VARY DEPENDING ON THE RIDER'S WEIGHT, RIDING SURFACE AND BATTERY CHARGE.  
 

    4. CAN I USE THE  "ALPHA BOARD" IF IT RUNS OUT OF BATTERY?

YES, YOU CAN! THE "ALPHA BOARD" CAN BE RIDDEN AS A REGULAR SKATEBOARD WHEN UNPOWERED.

    5. HOW LONG DOES IT TAKE FOR THE BATTERY TO BE FULLY CHARGED? 

IF THE BATTERY IS FLAT, IT WILL TAKE AROUND 2 HOURS (STANDARD BATTERY) OR 2.7 HOURS (EXTENDED RANGE) FOR IT TO BE FULLY CHARGED.

 

   6. DOES "ALPHA BOARD" HAVE A REVERSE GEAR?
          YES! ALL
ALPHA BOARDS YOU HAVE THE OPTION TO SWITCH DIRECTIONS WITH YOUR REMOTE CONTROL.

 

   7. IS THE "ALPHA BOARD" WATERPROOF?
         NO. THE "ALPHA BOARD" IS WATER RESISTANT, BUT NOT WATERPROOF.

 

   8. WHAT'S INSIDE THE BOX?
         INSIDE THE BOX YOU WILL FIND YOUR "ALPHA BOARD", WIRELESS REMOTE, CHARGER, USER MANUAL & TOOLS       

 

   9.  CAN I TRAVEL BY AIR WITH MY "ALPHA BOARD"?
         THE ALPHA BOARD 2.0 HAS A LITHIUM BATTERY OF 158WH AND THE ALPHA 3.0/4.0 (STANDARD BATTERY), 144WH. MOST AIRLINES IN NEW ZEALAND & AUSTRALIA ALLOW YOU TO TRAVEL WITH LITHIUM BATTERIES OF UP TO 160WH, BUT YOU MUST DECLARE IT WHILE CHECKING IN. THE OPTIMAL WAY TO TRANSPORT THE BOARD IS BY REMOVING THE BATTERY PACK, PLACING IT IN YOUR CARRY-ON PROTECTED FROM DAMAGE AND SHORT CIRCUIT, AND DISPATCH THE BOARD. PLEASE NOTE THAT IF YOU ARE TRAVELLING OVERSEAS, THE INTERNATIONAL AIR TRANSPORT ASSOCIATION'S (IATA) CURRENT GUIDELINES STIPULATE A MAXIMUM OF 100WH FOR LITHIUM BATTERIES. THIS MEANS THAT SOME INTERNATIONAL AIRLINES MIGHT NOT ALLOW YOU TO CARRY THE LITHIUM BATTERY (NOT EVEN AS CARRY-ON LUGGAGE). WE STRONGLY RECOMMEND YOU CHECK WITH YOUR AIRLINE BEFORE YOUR FLIGHT DATE TO HAVE A FULL UNDERSTANDING OF THEIR REQUIREMENT. 

MAINTENANCE & SAFETY

  1. HOW DO I PRESERVE MY BOARD?
    CLEANING: USE A SEMI-DAMP CLOTH TO WIPE OFF DUST AND DIRT ON THE DECK. AVOID USING HARSH ABRASIVES OR CHEMICALS. FOR THE GRIP TAPE, REMOVE ANY DIRT OR STAIN BY RUBBING GRIP GUM VERTICALLY ACROSS THE SURFACE.
    STORAGE: STORE YOUR BOARD IN DRY AND VENTILATED LOCATION. KEEP IT AWAY FROM DAMP LOCATIONS TO AVOID DAMAGING THE BOARD AND BATTERY.
    MAINTENANCE: REGULARLY CHECK THE SKATEBOARD AND ITS COMPONENTS. IF ANY PART ARE BROKEN OR WORN, DO NOT RIDE THE E-BOARD UNTIL YOU HAVE FIXED OR REPLACED THE BROKEN OR WORN PART.

     

  2. CAN I RIDE MY "ALPHA BOARD" IN BAD/ WET WEATHER?
    FOR YOUR SAFETY, WE DON'T RECOMMEND RIDING THE "ALPHA BOARD" IN BAD/ WET WEATHER. THE BOARD AND ITS COMPONENTS ARE WATER RESISTANT, BUT NOT WATERPROOF. RIDING ON DEEP PUDDLES OR HEAVY RAIN MAY CAUSE THE BOARD TO BE IMMERSED IN WATER AND THIS WILL RUIN THE COMPONENTS. THIS WILL NOT BE COVERED UNDER THE WARRANTY.

 

WARRANTY

  1. WHAT DOES THE 12 MONTH WARRANTY COVER?
    YOUR "ALPHA BOARD" IS COVERED BY 12 MONTH MANUFACTURER'S WARRANTY THAT COVERS DEFECTS IN WORKMANSHIP AND MATERIAL. WARRANTY DOES NOT COVER DAMAGE CAUSED BY ABUSE, MISUSE, NEGLIGENCE AND ACCIDENT. WARRANTY DOES NOT COVER DAMAGE TO PU WHEELS. WARRANTY DOES NOT COVER DAMAGE DUE TO WATER. THE BOARD IS NOT WATER PROOF. IF THE PRODUCT HAS ANY MANUFACTURING DEFECT WITHIN 12 MONTHS OF DELIVERY DATE, CLICK HERE TO CONTACT US OR SEND US AN EMAIL TO info@mavicbrothers.co.nz. YOU WILL BE RESPONSIBLE FOR SHIPPING AND RECEIVING COSTS FOR ANY SERVICE OR WARRANTY REPAIR. MOREOVER, THE WARRANTY ALSO DOES NOT INCLUDE DAMAGE FROM INSUFFICIENT PACKAGING.

 

TEST RIDE

  1. DO YOU OFFER TEST RIDES?
    YES! IF YOU ARE THINKING ABOUT JOINING THE E-BOARD COMMUNITY, BUT YOU STILL HAVE DOUBTS WHETHER RIDING AN ALPHA BOARD WILL BE YOUR THING, LET US CONVINCE YOU! CONTACT US TO MEET ONE OF OUR AMBASSADORS AND EXPERIENCE RIDING THE "ALPHA BOARD" YOURSELF.  CLICK HERE TO BOOK A TEST RIDE!

PAYMENTS & SHIPPING

1.     ACCEPTABLE FORM OF PAYMENTS
FULL PAYMENT IS DUE AT THE TIME OF PURCHASE OF ALL OF OUR BOARDS AND ACCESSORIES. WE ACCEPT PAYMENT BY CREDIT/DEBIT CARD OR PAYPAL. PLUS! WE ARE HAPPY AND EXCITED TO ANNOUNCE OUR NEW FINANCING OPTIONS: AFTERPAY: MAKE YOUR ORDER THROUGH TRADEME (NZ ONLY) (CHECK FOR AVAILABILITY, FOR MORE INFORMATION REGARDING AFTERPAY PLEASE EMAIL US ON INFO@MAVICBROTHERS.CO.NZ)

2.     IS FREE SHIPPING AVAILABLE ON ALL PRODUCTS?

SHIPPING IS FREE FOR ALMOST ALL COUNTRIES (SEE EXCEPTIONS BELOW) WHEN BUYING A BOARD, UNLESS SPECIFY OTHERWISE (WE MAY DO SPECIAL PROMOTIONS ON OUR BOARDS THAT MAY EXCLUDE SHIPPING COST). ACCESSORIES HAVE A $10 FLAT RATE WHEN BUYING SEPARATE FROM A BOARD.

EXCEPTIONS FOR FREE SHIPPING: BANGLADESH, ISRAEL, MONGOLIA, NEPAL, NORWAY, PAKISTAN, SRI LANKA, SWITZERLAND, TURKEY, UKRAINE. PLEASE CONTACT US TO GET A QUOTE FOR SHIPPING BEFORE YOU MAKE AN ORDER IF YOU ARE FROM ONE OF THESE COUNTRIES . UNFORTUNATELY, DUE TO LOCAL LAWS, WE CAN'T SHIP TO LATIN AMERICA

 

3.     HOW LONG DOES IT TAKE FOR MY ITEM TO ARRIVE?
NEW ZEALAND: ALL ORDERS MADE FROM NEW ZEALAND ARE SENT FROM THE MAVIC BROTHERS HEADQUARTERS IN AUCKLAND, NEW ZEALAND. WE AIM TO SHIP ALL ORDERS WITHIN 24 HS. IT CAN TAKE 2 TO 3 WORKING DAYS TO ARRIVE. 

REST OF THE WORLD: ALL ORDERS MADE OUTSIDE NZ ARE SENT FROM OUR WAREHOUSE FACILITY IN SHENZHEN, HONG KONG. WE AIM TO SHIP ALL ORDERS WITHIN 5 - 7 DAYS. THE EXPECTED DELIVERY TIME IS 10 - 15 WORKING DAYS. 

 

PLEASE NOTE: ALPHA 3.0/4.0 SHIPPING IS FREE EXCEPT FOR THE FOLLOWING COUNTRIES: BANGLADESH, ISRAEL, MONGOLIA, NEPAL, NORWAY, PAKISTAN, SRI LANKA, SWITZERLAND, TURKEY, UKRAINE. PLEASE CONTACT US TO GET A QUOTE FOR SHIPPING BEFORE YOU MAKE AN ORDER  IF YOU ARE FROM ONE OF THESE COUNTRIES . UNFORTUNATELY, DUE TO LOCAL LAWS, WE CAN'T SHIP TO LATIN AMERICA. 

CAN'T FIND WHAT YOU'RE LOOKING FOR?

 

M A V I C   B R O T H E R S

MAVIC BROTHERS is a 100% kiwi owned and operated business based in Auckland. We are very passionate about e-mobility and we designed the Alpha board to encourage people to choose a more sustainable way of transport. Using high quality parts, the Alpha board will give you the freedom to commute without having to deal with traffic jams or rely on public transport.

We offer free tests rides and local servicing. Contact us anytime! We are happy to help.

COMPANY INFO

LET US HELP YOU

ALL PRICES ARE IN NZ DOLLARS

COPYRIGHT © 2020 THE MAVIC BROTHERS. ALL RIGHTS RESERVED

FOLLOW US!

  • Facebook
  • Instagram
  • Twitter

BE THE FIRST ONE TO GET OUR NEWS!