FREQUENTLY

ASKED 

QUESTIONS

PRODUCT

  1. WHAT IS THE MAXIMUM RANGE?
    MAXIMUM RANGE MAY VARY TO HILLS, WINDS, WEATHER AND RIDER'S WEIGHT. WE FEEL COMFORTABLE SAYING YOU WILL BE ABLE TO RIDE IT FOR 18 KM (STANDARD BATTERY) OR 32 KM (EXTENDED RANGE BATTERY), ESTIMATED RANGE, BASED ON A TOTAL LOAD OF 70 KG, ON A SMOOTH, FLAT SURFACE WITH NO WIND.

     

  2. WHAT IS THE MAXIMUM RECOMMENDED RIDER WEIGHT?
    WE RECOMMEND THE "ALPHA BOARD" TO RIDERS WHO WEIGH UP TO 100KG. BUT IT WORKS WELL UP TO 120KG.
       

  3. WHAT IS THE MAXIMUM SPEED?
    "ALPHA BOARD 4.0" HAS 4 DIFFERENT SPEED MODES:

    1. BEGINNER - MAX 15 KM/H,

    2. ECO - MAX 25 KM/H,

    3. PRO - MAX 45 KM/H - NOTE: PRO MODE TOP SPEED WILL VARY DEPENDING ON THE MODEL YOU HAVE. 

    4. EXPERT - MAX 45 KM/H.

PLEASE NOTE THAT MAX SPEED WILL VARY DEPENDING ON THE RIDER'S WEIGHT, RIDING SURFACE AND BATTERY CHARGE.  
 

    4. CAN I USE THE  "MAVIC BROTHERS BOARD" IF IT RUNS OUT OF BATTERY?

YES, YOU CAN! THE "MAVIC BROTHERS BOARDS" CAN BE RIDDEN AS A REGULAR SKATEBOARD WHEN UNPOWERED.

    5. HOW LONG DOES IT TAKE FOR THE BATTERY TO BE FULLY CHARGED? 

IF THE BATTERY IS FLAT, IT WILL TAKE AROUND 2 HOURS (STANDARD BATTERY) OR 2.7 HOURS (EXTENDED RANGE) FOR IT TO BE FULLY CHARGED.

 

   6. DO THE SKATEBOARDS HAVE A REVERSE GEAR?
          YES! ALL
MAVIC BROTHERS BOARDS YOU HAVE THE OPTION TO SWITCH DIRECTIONS WITH YOUR REMOTE CONTROL.

 

   7. ARE THE "MAVIC BROTHERS BOARD" WATERPROOF?
         NO. THE "MAVIC BROTHERS BOARD" ARE WATER RESISTANT, BUT NOT WATERPROOF.

 

   8. WHAT'S INSIDE THE BOX?
         THIS WILL VARY DEPENDING ON THE BOARD YOUR PURCHASE. ALL ELECTRIC SKATEBOARDS COME WITH WIRELESS REMOTE, CHARGER, USER MANUAL & TOOLS. MAVIC 2-1 / MAVIC 3-1 INCLUDE ADDITIONAL WHEELS.

 

   9.  CAN I TRAVEL BY AIR WITH MY "MAVIC BROTHERS BOARD"?
         THE ALPHA BOARD 2.0 HAS A LITHIUM BATTERY OF 158WH AND THE ALPHA 3.0/4.0 (STANDARD BATTERY), 144WH. MOST AIRLINES IN NEW ZEALAND & AUSTRALIA ALLOW YOU TO TRAVEL WITH LITHIUM BATTERIES OF UP TO 160WH, BUT YOU MUST DECLARE IT WHILE CHECKING IN. THE OPTIMAL WAY TO TRANSPORT THE BOARD IS BY REMOVING THE BATTERY PACK, PLACING IT IN YOUR CARRY-ON PROTECTED FROM DAMAGE AND SHORT CIRCUIT, AND DISPATCH THE BOARD. PLEASE NOTE THAT IF YOU ARE TRAVELLING OVERSEAS, THE INTERNATIONAL AIR TRANSPORT ASSOCIATION'S (IATA) CURRENT GUIDELINES STIPULATE A MAXIMUM OF 100WH FOR LITHIUM BATTERIES. THIS MEANS THAT SOME INTERNATIONAL AIRLINES MIGHT NOT ALLOW YOU TO CARRY THE LITHIUM BATTERY (NOT EVEN AS CARRY-ON LUGGAGE). WE STRONGLY RECOMMEND YOU CHECK WITH YOUR AIRLINE BEFORE YOUR FLIGHT DATE TO HAVE A FULL UNDERSTANDING OF THEIR REQUIREMENT. 

MAINTENANCE & SAFETY

  1. HOW DO I PRESERVE MY BOARD?
    CLEANING: USE A SEMI-DAMP CLOTH TO WIPE OFF DUST AND DIRT ON THE DECK. AVOID USING HARSH ABRASIVES OR CHEMICALS. FOR THE GRIP TAPE, REMOVE ANY DIRT OR STAIN BY RUBBING GRIP GUM VERTICALLY ACROSS THE SURFACE.
    STORAGE: STORE YOUR BOARD IN DRY AND VENTILATED LOCATION. KEEP IT AWAY FROM DAMP LOCATIONS TO AVOID DAMAGING THE BOARD AND BATTERY.
    MAINTENANCE: REGULARLY CHECK THE SKATEBOARD AND ITS COMPONENTS. IF ANY PART ARE BROKEN OR WORN, DO NOT RIDE THE E-BOARD UNTIL YOU HAVE FIXED OR REPLACED THE BROKEN OR WORN PART.

     

  2. CAN I RIDE MY "MAVIC BROTHERS BOARD" IN BAD/ WET WEATHER?
    FOR YOUR SAFETY, WE DON'T RECOMMEND RIDING THE "MAVIC BROTHERS BOARD" IN BAD/ WET WEATHER. THE BOARD AND ITS COMPONENTS ARE WATER RESISTANT, BUT NOT WATERPROOF. RIDING ON DEEP PUDDLES OR HEAVY RAIN MAY CAUSE THE BOARD TO BE IMMERSED IN WATER AND THIS WILL RUIN THE COMPONENTS. THIS WILL NOT BE COVERED UNDER THE WARRANTY.

 

WARRANTY

  1. WHAT DOES THE 12 MONTH WARRANTY COVER?
    YOUR "MAVIC BROTHERS BOARD" IS COVERED BY 12 MONTH MANUFACTURER'S WARRANTY THAT COVERS DEFECTS IN WORKMANSHIP AND MATERIAL. WARRANTY DOES NOT COVER DAMAGE CAUSED BY ABUSE, MISUSE, NEGLIGENCE AND ACCIDENT. WARRANTY DOES NOT COVER DAMAGE TO PU WHEELS. WARRANTY DOES NOT COVER DAMAGE DUE TO WATER. THE BOARD IS NOT WATER PROOF. IF THE PRODUCT HAS ANY MANUFACTURING DEFECT WITHIN 12 MONTHS OF DELIVERY DATE, CLICK HERE TO CONTACT US OR SEND US AN EMAIL TO info@mavicbrothers.co.nz. YOU WILL BE RESPONSIBLE FOR SHIPPING AND RECEIVING COSTS FOR ANY SERVICE OR WARRANTY REPAIR. MOREOVER, THE WARRANTY ALSO DOES NOT INCLUDE DAMAGE FROM INSUFFICIENT PACKAGING.

 

PAYMENTS & SHIPPING

1.     ACCEPTABLE FORM OF PAYMENTS
FULL PAYMENT IS DUE AT THE TIME OF PURCHASE OF ALL OF OUR BOARDS AND ACCESSORIES. WE ACCEPT PAYMENT BY CREDIT/DEBIT CARD & PAYPAL. PLUS! WE ARE HAPPY AND EXCITED TO ANNOUNCE OUR NEW FINANCING OPTIONS: AFTERPAY & LAYBUY. FOR MORE INFORMATION REGARDING PAYMENTS PLEASE EMAIL US ON INFO@MAVICBROTHERS.CO.NZ)

2.     IS FREE SHIPPING AVAILABLE ON ALL PRODUCTS?

SHIPPING IS FREE WITHIN NEW ZEALAND WHEN BUYING AN ELECTRIC SKATEBOARD, UNLESS SPECIFY OTHERWISE. ACCESSORIES/PARTS/WEAR MAVIC COLLECTION HAVE A $10 FLAT RATE.

3.     HOW LONG DOES IT TAKE FOR MY ITEM TO ARRIVE?
NEW ZEALAND: ALL ORDERS MADE FROM NEW ZEALAND ARE SENT FROM THE MAVIC BROTHERS HEADQUARTERS IN AUCKLAND, NEW ZEALAND. WE AIM TO SHIP ALL ORDERS WITHIN 24-48 HS. NORTH ISLAND, IT CAN TAKE  BETWEEN 2 TO 3 WORKING DAYS TO ARRIVE. SOUTH ISLAND, 3-6 DAYS TO ARRIVE. LOCKDOWNS, PUBLIC HOLIDAYS AND BUSY PERIODS SUCH AS BLACK FRIDAY/XMAS/NY MAY IMPACT THIS TIMEFRAME.

 

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